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Here are the most asked questions

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How to pay with a prepaid credit card ?

To pay with a prepaid card, select this payment method in VIP Membership section.
For the name of the holder you must write exactly what is it written in the bottom of the card and not your name.
You then enter the numbers without spaces, including for the expiration date.

How do i find my password ?

To find your password, click on : "Forgot you password".
Complete what is requested and you will receive the informations on your email. It can be in your junk mail.

How do i stop to receive notifications ?

To stop receiving notifications in your email or on Jalf, click on : "Notifications".
You will see all your message options.

How do i delete my profile ?

To unsubscribe you, click on : "Delete your jalf profile".

How do i change my username ?

To change your username, click on : "Change your username".
You enter the new desired name and check the availability, if it is available you click on the green hook to confirm the change.

How do i edit my profile ?

To modify your profile, click on : "My profile".
Make the desired changes and click "Save changes" at the top or bottom of the page.

How to cancel the automatic renewal of my membership ?

To cancel the automatic renewal of your membership you must go to "VIP membership" section, you will find a link at the top of the page where it says "click here" and then on the next page click once more on "Click here" at the right of "Stop" to cancel.

Frequently asked questions

99% of the answers to your questions are in the FAQ, take a few minutes to consult it and you will quickly find the solution to your problem.

Support

Did you not find the answer to your question? Fill in the form below and a member of our team will answer within a few hours. JALF team makes many effort to provide you with a good, fast and efficient service in order to bring you the best online support.

Support- Form




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Contact-us


Address

Réalisations TrémaR inc.
PO Box 29003
Québec, Québec
Canada, G1B 3V7


By email

aide@jalf.com

Réalisations TrémaR inc. neq : 1147679170, PO Box 29003, Québec, Québec, Canada, G1B 3V7